The commercial framework for Finiki retail & wholesale partners in Hong Kong.
To apply to the Finiki Distributor Program ("Program") your business must:
Finiki reserves the right to decline any applicant at its sole discretion without being required to give reasons.
Each submission is reviewed by Finiki's team. We aim to respond within 2 business days via WhatsApp or email. Approval involves: (a) initial eligibility check, (b) an onboarding call or message exchange to align on fit, volume, and terms, and (c) countersigning a short Partnership Agreement that incorporates these Terms.
Tier assignment is determined by Finiki based on channel type, number of locations, estimated monthly volume, and brand fit. Tier may be adjusted at any subsequent ordering cycle based on actual performance.
Finiki may verify business registration, physical premises, or online presence before approval.
Finiki offers three distributor tiers: Starter, Preferred, and Flagship. Each tier carries its own minimum order quantity (MOQ), wholesale pricing, payment terms, marketing support entitlement, and re-ordering cadence.
Specific commercial terms for your approved tier will be issued in writing as part of your Partnership Agreement. Finiki may update tier structures, wholesale pricing, and MOQs with at least 30 days' prior written notice; existing open POs are honoured at the pricing in force at the time of PO.
Approved partners place orders via WhatsApp, email, or Finiki's partner ordering channel (as introduced during onboarding). Each order must meet the tier-specific MOQ and include partner reference and preferred delivery date.
Payment terms are set per tier and confirmed in your Partnership Agreement. Accepted payment methods include FPS, bank transfer, and such other methods as Finiki may specify in writing. Invoices are issued in HKD. Late payments may incur a reasonable administrative charge and suspension of further deliveries until cleared.
Finiki delivers within Hong Kong via SF Express or an equivalent courier. Standard lead time is 2–4 business days from confirmed PO, subject to stock availability. Partners must inspect deliveries on receipt and report shortages, damage, or incorrect items within 72 hours.
Partners may return unopened product in original packaging within 14 days of delivery for replacement or credit, subject to inspection by Finiki. Opened product is non-returnable except in cases of product defect or manufacturer recall.
In the event of a product recall, partners agree to cooperate fully with Finiki to identify, quarantine, and return affected stock. Finiki will credit or replace recalled stock at full invoice value and reimburse reasonable documented costs of compliance.
Customer-facing complaints relating to product quality should be directed to Finiki for resolution; partners are asked not to offer refunds or make product-quality representations on Finiki's behalf without prior consultation.
Finiki grants approved partners a non-exclusive, royalty-free, revocable licence to use the Finiki name, logo, product imagery, and marketing collateral for the sole purpose of marketing and selling Finiki products in their approved channel. Partners may not modify the logo, create composite marks, or register any domain or social handle incorporating "Finiki" without prior written permission.
Partners may list Finiki products on their own website, social media, or approved online marketplaces at or above Finiki's stated recommended retail price ("RRP"). Aggressive discounting below RRP without prior written agreement may be considered a material breach.
Finiki may provide co-branded marketing kits, photography, sampling campaigns, and staff-training materials at no additional cost, subject to tier entitlement. Partners agree to use these materials only during the term of the partnership and to cease use on termination.
Unless explicitly agreed in writing, partnerships under this Program are non-exclusive. Finiki may appoint multiple partners in the same district, channel, or category. Flagship-tier partners may negotiate limited channel or district exclusivity on a case-by-case basis in exchange for minimum volume commitments.
Either party may terminate the partnership for convenience on 30 days' written notice. Finiki may suspend or terminate immediately for material breach, including: non-payment, resale of product outside approved channels, unauthorised use of Finiki trademarks, materially misleading claims about Finiki products, or conduct that damages Finiki's brand or animal welfare.
On termination: (a) all outstanding invoices become immediately payable; (b) partner will cease use of Finiki marks and collateral; (c) Finiki may, at its option, buy back unsold unopened stock at the original invoice price less a reasonable handling charge.
Finiki collects and processes partner and contact data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486).
Your data may be processed by third parties strictly in support of the purposes above, including cloud hosting (Vercel), database (Supabase), messaging (respond.io / WhatsApp), and logistics providers (SF Express and equivalents). We do not sell your data.
We retain partner data for the duration of the partnership plus 24 months, after which it is deleted or anonymised except where a longer period is required by law.
You may request access, correction, or deletion of personal data at any time by emailing contact@finikiasia.com. We will respond within the timeframes required by the PDPO.
Participation in the Program does not create any employer-employee, agency, franchise, partnership, or joint-venture relationship between you and Finiki. You operate as an independent business. Finiki is not responsible for any tax, MPF, social-security, or insurance obligations arising from your participation.
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising from the Program shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.
Email contact@finikiasia.com or WhatsApp us.