We reply fast. Usually within 2 hours.
Whether you need help choosing the right formula, have an order question, or want to discuss wholesale, we're here.
The fastest way to reach us. Tap below to start a conversation. We typically respond within 2 hours during business hours.
Chat on WhatsAppFor detailed enquiries, wholesale requests, or anything that needs documentation. We respond within 1 business day.
contact@finikiasia.comWe read every message.
Need a product recommendation? Interested in wholesale or retail partnerships? Just want to say hi? Fill out the form and we'll get back to you within 1 business day.
- Product recommendations for your pet
- Order and delivery support
- Wholesale and retail partnerships
- Veterinary and clinic supply
- Media and press enquiries
Delivery Information
We deliver across Hong Kong Island, Kowloon, New Territories, and most outlying islands. Standard delivery takes 2 to 4 business days. Free kibble samples ship for a flat HK$10.
Wholesale & Partnerships
Interested in stocking Finiki at your pet store, clinic, or grooming salon? We offer competitive wholesale pricing. Email contact@finikiasia.com with your business details.
Returns & Exchanges
Not satisfied? Reach out within 14 days of delivery. We'll work with you on a solution. Unopened products in original packaging can be returned for a full refund.
Business Hours
Monday to Friday: 10am to 7pm HKT
Saturday: 10am to 2pm HKT
Sunday & Public Holidays: Closed
WhatsApp messages received outside hours are answered the next business day.